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FAQs
Frequently asked questions
Q: How do I send my photos after placing an order?
A: Once you have placed an order, you will receive an order confirmation email containing a secure link to upload your photos. Simply click the link and follow the instructions. If you have any issues, you can also email your photos directly to me at: info@memoriesbyag.co.uk
Q: What happens after I place an order?
A: Once your order is confirmed, i'll begin preparing your design. If your item requires personalisation, you'll be asked for the details through your confirmation link. Once i have everything i need, your order will be created with care and shipped to you.
Q: Can i request a preview before my order is made?
A: Yes! For personalised photo or frame items, I can send you a design preview upon request. Just reply to your confirmation email and let me know.
Q: Can I change my order after it's been placed?
A: Small changes may be possible if your order hasn't already gone into production. Please contact me as soon as possible with your order number, and i'll do my best to help.

