✅ Privacy Policy - Last Updated November 2025

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1. Introduction

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This privacy policy describes how MemoriesbyAG collects, uses and protects your personal information when you visit our website and purchase our products, including personalised photo magnets and frames.

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By using our website, you agree to the terms of this Privacy Policy.

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2. Information We Collect

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A. Information You Provide to Us

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When you place an order or contact us, we may collect:

• Name

• Email address

• Billing and shipping address

• Payment information (processed securely by Wix Payments) We never see or store your card details

• Photos or images you upload for personalised products

• Any messages or notes you include in your order

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B. Information Collected Automatically

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Wix automatically collects:

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• IP Address

• Device and browser type

• Pages visited

• Time spent on site

• Cookies (for analytics, marketing and site functionality)

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You can manage or decline cookies through our cookie consent banner.

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3. How We Use Your Information

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We use your information to:

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• Process and deliver your orders

• Personalise your products using the photos you upload

• Communicate with you about your order

• Improve our website and services

• Send marketing emails (only if you opt in)

• Comply with legal or tax obligations

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We never  sell your information to third parties.

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4. How Your Photos Are Used

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Because you order personalised products, you may upload images. We only use these for:

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• Creating your custom magnets and frames

• Providing customer support related to your order

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We do not share, publish or reuse your photos for any promotional purposes unless you give explicit written permission.

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5. How We Store and Protect Your Data

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Your data is stored securely on Wix's protected servers.

Wix is GDPR compliant and uses industry-standard security methods including:

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• HTTPS encryption

• Secure payment processing

• Data access controls

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We retain personal data only as long as needed to fulfil your order and legal requirements.

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Photos you upload may be stored temporarily while fulfilling your order. You may request removal at any time.

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6. Sharing Your Information

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We may share limited data with:

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• Payment processors (Wix Payments)

• Delivery carriers (Royal Mail)

• Wix platform tools (analytics, site hosting, cookie banner etc)

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These third parties only access what they need to provide their service.

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7. Your Rights (Under GDPR)

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You have the right to:

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• Access the personal data we hold

• Requested corrections

• Request deletions ("right to be forgotten")

• Withdraw consent

• Request a copy of your data

• Opt out of marketing emails

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To exercise these rights, contact:

📩 info@memoriesbyag.co.uk

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8. Cookies

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Our website uses cookies for:

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• Functionality

• Analytics

• Personalisation

• Marketing

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You can manage or decline cookies through our cookie consent banner powered by Usercentrics for Wix.

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9. Children's Privacy

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We do not knowingly collect personal information from children under 16.

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10. Contact Us

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If you have any questions about this Privacy Policy or want to request your data, contact:

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MemoriesbyAG

📩 Email: info@memoriesbyag.co.uk

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